Q: Who will be cleaning my home?

 

A: Our cleaning professionals are carefully selected, background-checked, trained, and fully insured to provide exceptional service. We take pride in sending experienced, trustworthy team members who treat your home with the same care and respect as their own. We also believe consistency and trust are important, which is why we do our best to provide you with the same cleaning professional for every visit.

 

Q: What happens if someone is injured while cleaning my home?

 

A: Your peace of mind is important to us. Our company is fully licensed and insured, and our team members are covered while performing services in your home. In the unlikely event of an accident, our insurance handles the claim.

 

Q: What if something is accidentally damaged during the cleaning?

 

A: We handle every home with the highest level of care. While accidental damage is extremely rare, if something does happen, please notify us right away. We will work quickly to repair or replace the item whenever appropriate.

 

Q: How should I prepare before your team arrives?

 

A: There's no need to clean before we arrive—that's what we're here for! To help us provide the most efficient service, we simply ask that personal items such as clothing, toys, and clutter are picked up beforehand. Also please make sure all dishes are stored away to keep your sink accessible for cleaning. If you have pets, please make sure they're comfortable and secure while we're cleaning.

 

Q: Do I need to be home during the cleaning?

 

A: No. Many of our clients are away while we clean. If you're not home, you can provide us with a key, door code, or garage access. Our team will securely lock your home when the cleaning is complete.

 

Q: What if something was missed during my cleaning?

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A: We take great pride in delivering exceptional results with every visit while respecting your privacy and personal belongings. Our team will never open drawers, cabinets, or handle any private items unless specifically requested by you. In all our years of service, we have maintained the highest standards of professionalism and trust.

If you ever notice an area that may have been overlooked, please contact us within 24 hours, and we will be happy to return promptly to address the concern and make sure everything is taken care of to your satisfaction.

 

Q: Do I need to provide cleaning supplies or equipment?

 

A: No. We bring all of the professional-grade cleaning products and equipment needed to complete your service. If you have specific product preferences or sensitivities, let us know and we'll do our best to accommodate your request.

 

Q: What if I need to reschedule my appointment?

 

A: We understand that plans can change. Please notify us at least 48 hours in advance if you need to reschedule or cancel your appointment. We'll gladly work with you to find a new time that fits your schedule.

 

Q: Can I leave special instructions for my cleaning?

 

A: Absolutely! We encourage you to share any preferences or special requests before your appointment. This allows our team to customize the cleaning to meet your specific needs every time we visit.

 

Q: How often can you clean my home?

 

A: We offer flexible cleaning schedules including weekly, bi-weekly, monthly, and one-time cleanings. Whether you need routine maintenance, a deep clean, move-in/move-out service, or help before a special event, we can create a schedule that works for you.

 

Q: How do you make sure I am satisfied with my cleaning service?

 

A: Before we leave your home, we will always take the time to ensure everything has been cleaned to your satisfaction. Your happiness and peace of mind are our top priorities, and we want you to feel completely satisfied with the quality of our service every time we visit.

 

Q: Will I have the same cleaning team each visit?

 

A: Yes absolutely we assign the same cleaning professionals to your home so they become familiar with your preferences every time they show up.

 

Q: Can I tip my cleaning professionals?

 

A: Tips are never required but are always appreciated. If you feel your cleaning team provided exceptional service, you're welcome to tip them directly.

 

Q: Can my pets stay home during the cleaning?

 

A: Yes! We love pets and are happy to clean while they're home. If your pet is nervous or protective around visitors, we recommend placing them in a secure area to ensure everyone's safety and comfort.

 

Q: What happens if my cleaning falls on a holiday?

 

A: If your scheduled cleaning falls on a holiday, we will contact you in advance to arrange a convenient rescheduled appointment. If you prefer to keep your original appointment, we are happy to accommodate and provide cleaning services on the holiday whenever possible.